We wanted to take a moment to let you know how pleased we have been with our new home construction.
This being our first custom home, we were initially apprehensive about the entire process. We heard of people having adversarial relationships with their builders and how frustrating the entire experience had been for them. From the beginning, we have been pleasantly surprised to find just the opposite with you.
We appreciate your involvement and support in the entire process starting from visiting potential sites, identifying lenders, referring an architect, developing the contract, and finally to beginning construction. During this time, you have exceeded our expectations in the customer service area.
Since the construction began late last fall, you have worked diligently to ensure no wasted time and are actually ahead of schedule. You have made it convenient for us to fill out the draw paperwork, change orders, selections, etc. by meeting us a work or after hours.
The quality of the construction is obviously the most important aspect to us. From the beginning, we have been impressed with the level of detail and concern that went into planning each phase of our home. It is evident that you are producing a quality product. It is very comforting to know that you are at the site overseeing the process.
From our perspective, the construction process has gone extremely smoothly. We have come to trust and rely on your judgment, advice, and expertise. We have not had to worry about any aspects of the construction which allows us to focus on selections and planning. We are very excited for the April delivery time!
Thank you both for giving us the piece of mind that we expected, needed and have come to rely on during this important time in our lives!
Gary and Laura Cullison